Chockers Support
Chockers is a private Australian food diary. Search, scan or snap what you ate, and the kilojoules come from Australian and New Zealand food composition data bundled in the app — with no account and no Chockers server.
Need help?
We aim to reply within two business days. Chockers has no account system, so there is nothing for us to look up — please describe what happened, and include your iPhone model and iOS version if it is a bug.
Please do not email us screenshots of your diary or health information. We do not need them, and we would rather not have them.
Frequently asked questions
Do I need an account?
No. There is no sign-up, no password and no email address to give. Open the app and start logging. Your diary lives on your iPhone and syncs privately through your own iCloud, so it follows you to a new phone without an account.
Does it work offline?
Searching, barcode scanning and recipes work completely offline — the food data ships inside the app. Described and photographed meals need an iPhone with Apple Intelligence, and their nutrition estimate uses Private Cloud Compute, which needs a connection. Offline, or with Private Cloud Compute switched off, the meal is saved as “nutrition pending” and you can finish it later or log it another way.
Why isn't my food in the database?
Chockers bundles the Australian Food Composition Database, manufacturers' nutrition panels, an Open Food Facts export and licensed Australian recipes — but no database covers everything, especially home cooking and small brands.
When Chockers genuinely does not know a food it says so rather than guessing quietly. You can then photograph the packet's nutrition panel, search manually, or pick a suggested recipe. Anything you add from a packet is remembered, so the same product is recognised next time and syncs to your other devices.
A barcode didn't scan, or matched the wrong product.
Barcodes are matched offline against bundled data, so coverage is good but not complete, and community-contributed entries can be wrong or out of date. The packet in your hand is always the authority. Photograph the nutrition panel to save the correct figures against that barcode — your own entry then outranks the bundled data every time.
If you would rather not use volunteer-contributed data at all, turn off Open Food Facts in Settings → About Chockers → Data sources & licences. The Australian Food Composition Database, manufacturer panels and your own saved foods are unaffected.
What is Private Cloud Compute, and should I leave it on?
Private Cloud Compute is Apple's private AI infrastructure. Chockers uses it to turn a described or photographed meal into a nutrition estimate, and Apple states that data sent to it is used only to answer your request, is not retained, and is not accessible even to Apple.
It is on by default. With it off, nothing leaves your iPhone: described and photographed meals are saved as “nutrition pending”, and search, barcode, labels, recipes and Quick Add work as normal. Either way, your meals never reach a Quay Elements server, because there isn't one. Change it in Settings → Privacy & Health.
How do I turn Apple Health on or off?
Health is off until you enable it, and reading and writing are separate switches in Settings inside Chockers. You can also revoke access at any time in iOS Settings → Privacy & Security → Health → Chockers. Turning Health off does not affect your diary.
Why kilojoules?
Australian and New Zealand food labels are in kilojoules, so Chockers stores energy that way and converts to calories for display if you prefer. You choose your unit during setup and can change it any time in Settings — the whole app follows, including your targets.
Where does my daily target come from?
It is estimated from your body details, activity level and goal, and the app shows you the full calculation rather than just the number. Protein is set from your body weight rather than as a share of your energy budget, so a larger deficit never recommends less protein.
If you already have targets from a dietitian, coach or another app, enter them and Chockers will never recalculate over the top of them.
How accurate are the estimates?
The numbers always come from the bundled food data — the Australian and New Zealand composition databases, manufacturers' panels and licensed recipes — never from the AI. The AI helps recognise what you ate and how much; where no reference fits, Chockers asks you to choose a match or enter the food yourself rather than inventing figures. Portion size is the largest source of error. Nothing is ever logged without you reviewing it first, and you can edit any figure before or after saving.
Composition values are averages from sampled foods, so the same dish will vary in real life. Chockers is a diary, not a measuring instrument, and it does not give medical advice.
How do I export or delete my data?
Both are in Settings inside the app. Export creates a JSON backup only when you ask, and you choose where it goes. Reset all personal data also removes the food and water samples Chockers wrote to Apple Health. Deleting the app removes the local copy; to remove the synced copy as well, delete Chockers data from iCloud in iOS Settings → your name → iCloud → Manage Storage.
I bought Chockers Plus and it isn't showing.
Plus is a one-off purchase tied to your Apple Account, not to any Chockers account. Use Restore purchases on the Plus screen, and make sure you are signed in with the same Apple Account you bought it on. If it still doesn't appear, email us with the date of purchase — Apple handles billing, so refunds go through reportaproblem.apple.com.
Is Chockers on iPad, Mac or Apple Watch?
Not yet. Chockers is an iPhone app for now.
System requirements
| Device | iPhone. Not available on iPad, Mac or Apple Watch. |
|---|---|
| iOS | iOS 27.0 or later. |
| Apple Intelligence | Required for photo and description logging, on a device that supports it. Everything else — search, barcode scanning, recipes, goals, Health — works without it. |
| iCloud | Optional. Sync between devices needs iCloud signed in with Chockers enabled. Without it, the diary stays on one device. |
| Network | Not required for search, barcode, labels, recipes or Quick Add. Described and photographed meals use Private Cloud Compute, which needs a connection and can be switched off. |
Where the numbers come from
All of this ships inside the app. Searching or scanning never sends anything to a server.
- Australian Food Composition Database, Release 3, and AUSNUT 2023 — Food Standards Australia New Zealand, CC BY-SA 3.0 AU.
- New Zealand Food Composition Database (FOODfiles™ 2024) — Plant & Food Research and the Ministry of Health.
- Manufacturer nutrition information panels, as published on packaging.
- Open Food Facts — Open Database License (ODbL) 1.0, contributed and edited by volunteers.
- Licensed Australian recipe packs, used with permission, each crediting and linking to its creator.
Full attribution and licence text is in Settings → About Chockers and its Data sources & licences page.
Privacy
Chockers collects nothing. No account, no server, no analytics, no tracking. Read the Chockers privacy policy.