Athena Support
Athena is a privacy-first assistant designed for DVA advocates and veterans. It simplifies the complexity of health claims with intelligent document analysis and guided workflows — all processed entirely on your device.
Need Help?
Our team is here to assist you. Whether you've found a bug, have a question about a feature, or just need a hand getting started — we'd love to hear from you.
We typically respond within 2 business days.
Frequently Asked Questions
What is Athena?
Athena is a sophisticated assistant built for DVA advocates and veterans. It helps you navigate the complexity of health claims by providing intelligent document analysis, guided workflows, and structured guidance — all powered by on-device AI.
Everything happens locally on your iPad or Mac. Your documents and personal data never leave your device.
Is my data safe?
Absolutely. Athena is built on a privacy-first architecture. All document analysis and AI processing happens entirely on your device. We have zero access to your documents, health records, or any data you work with inside the app.
For full details, see our Privacy Policy.
How do I manage my subscription?
Athena subscriptions are managed through Apple. To view, change, or cancel your subscription:
On iPad: Go to Settings → your name → Subscriptions.
On Mac: Open the App Store → click your name → Account Settings → Subscriptions.
For billing enquiries or refund requests, please contact Apple Support directly, as Quay Elements does not process payments.
Which devices does Athena support?
Athena runs on iPads and Macs with Apple Silicon. The level of AI functionality depends on your device and operating system — see the System Requirements section below for full details.
How do I report a bug?
The easiest way to report a bug is directly from within Athena. Go to Settings → Support → Report a Problem. This opens your email app with device diagnostics pre-filled — including your device model, OS version, and app version — which helps us resolve issues faster.
No claim content or personal data is attached automatically.
If you're unable to access the app, you can also email us directly at Athena@quayelements.com.au with a description of the issue.
Can I request a feature?
Yes! We actively listen to feedback from our users. Send your ideas to Athena@quayelements.com.au and we'll consider them for future updates.
Can I adjust the text size?
Yes. You can zoom the entire app in or out to suit your eyes — with crisp scaling on Mac and Dynamic Type support on iPad.
System Requirements
Athena requires macOS 26.1 or iPadOS 26.1 or later, on Apple Silicon. Intel Macs are not supported. All AI runs on-device using one of two engines — Apple's Foundation Models or Athena's own LiteRT models — depending on your device.
Apple Foundation Models
On devices that support Apple Intelligence, Athena uses Apple's on-device Foundation Models — the default for the fastest, highest-quality document analysis, summaries and drafting.
- Mac: M1 or later
- iPad Pro: M1, M2 or M4
- iPad Air: M1 or later
- iPad mini (A17 Pro)
Athena's LiteRT models
Athena also runs its own on-device models through LiteRT, downloaded quietly in the background the first time they're needed — nothing is sent anywhere. On any supported iPad or Mac you can switch between Foundation Models and LiteRT; on devices without Apple Intelligence, Athena uses LiteRT automatically. LiteRT runs on a wider range of devices than Foundation Models, and every feature works either way.
- Mac: any Apple Silicon (M1 or later)
- iPad: A14X chip or later
Minimum: macOS 26.1 on an Apple Silicon Mac (M1 or later), or iPadOS 26.1 on an iPad with an A14X chip or later. Intel-based Macs and older iPads are not supported.